Fenix School Policies

Before taking Spanish classes with us we recommend that all students carefully read the following policies:

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-Payments. All payments must be made before or on the first day of class. Payments can be in cash, wire transfer, Zelle, Venmo or Wise.

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-Cancellation. Cancellation of any class must be communicated by mail to our school. The school is not responsible for cancellations due to natural events, health and/or personal problems of the students, before or during the course.

Classes require at least 24 hours notice to be canceled or rescheduled. Failure to do so will result in the loss of the class. Paid classes cannot be rescheduled or refunded when the student fails to attend them for more than 8 weeks.

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-Misconduct. If the student does not respect the rules of the school or behaves badly, the teachers may cancel the classes and the student will not be entitled to a refund of the payment. We fully respect each student and we expect the same treatment. We do NOT accept acts of discrimination by students towards their classmates or teachers.

-Although our facility is very safe, we are not responsible for the loss or damage of personal belongings.

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-We are not responsible for accidents or illness of the student outside the facilities or in extracurricular activities.

It is highly recommended to have health insurance to cover any accidents or illness during your stay in the city.

If you are sick, out teachers can take you to the doctor.

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-Credit and grading agreements are made with the schools and universities on an individual basis for each student. Students may choose to be graded on a scale of A, B, C, D, F, or PASS/FAIL. Each professor records each student performance and class material at the end of each week. A written summary of course work and individual achievements will be provided for any student applying for college credit.

-Photos and advertising material. Students may appear in publicity material. If the student prefers not to be in the advertising material, it is necessary to comment it on the day of registration.

-Data protection. The data provided by the student to the institution will be protected. That is to say, they will not be transferred to third parties except in cases where there is a legal obligation.

-Documentation. We can provide a letterhead document for confirmation of the enrollment in one of our programs. This document will be signed, stamped and sent by email to the student who request it. We are not responsible for rejected applications, as these documents are not official and only serve to confirm participation in a course at our school. The documents will be sent to validate the time of the course initially contracted by the student.

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The document is free of charge to any student who requests it. The document will contain the following points:

-Name of the student, nationality and age.
-Confirmation of the Spanish program chosen by the student.

-Program of the course in which the student will participate.

-Cost of the program and confirmation letter in the case of accommodation. In no case are we responsible for visa rejection.

In all cases the student is required to send us a copy of the document reflecting the visa application.

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